Returns & Exchanges
At Lumie, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel in its original condition. If your selection isn't the perfect fit, our dedicated team is here to ensure your exchange or refund is processed with ease.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn garments with original tags attached into their original packaging to ensure they are protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, secure it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing